Frequently Asked Questions
Find answers to common questions about YouCAF and our healthcare solutions. Can't find what you're looking for? Contact our team.
General Questions
YouCAF is a comprehensive cloud-based Electronic Health Record (EHR) and Healthcare Management System designed specifically for the Saudi Arabian healthcare sector. It provides an all-in-one solution for managing patient records, clinical documentation, appointment scheduling, billing, insurance claims processing through Nphies, laboratory and radiology management, pharmacy operations, HR, and accounting. YouCAF helps healthcare facilities of all sizes streamline their operations, improve patient care, and ensure regulatory compliance.
YouCAF is designed for a wide range of healthcare providers in Saudi Arabia, including private hospitals, polyclinics, medical centers, specialty clinics, dental clinics, ophthalmology centers, dermatology clinics, physiotherapy centers, and primary care facilities. Our system scales from small single-physician practices to large multi-facility hospital networks, with modules and features that can be customized to meet specific specialty requirements.
Yes, YouCAF is fully compliant with Saudi healthcare regulations and is officially certified for Nphies integration. We maintain ongoing compliance with all Ministry of Health requirements, CBAHI standards, and SFDA regulations. Our system is regularly updated to reflect any regulatory changes, ensuring your facility remains compliant at all times.
YouCAF stands out through several key differentiators:
1. Native Nphies integration for seamless insurance claim processing
2. Built specifically for Saudi healthcare with full Arabic/English bilingual support
3. Comprehensive all-in-one platform covering clinical, administrative, and financial operations
4. Cloud-based architecture with enterprise-grade security
5. Integration with Saudi national health platforms including Seha, SFDA, Raqeeb, and SCFHS
6. AI-powered clinical decision support
7. Dedicated local support team with deep healthcare domain expertise
Yes, YouCAF is fully responsive and accessible on tablets and smartphones through any modern web browser. Physicians can review patient records, document encounters, view lab results, and manage their schedules from mobile devices. We also offer dedicated mobile apps for specific use cases such as patient check-in kiosks and nursing rounds documentation.
Implementation & Onboarding
Implementation timelines vary based on your facility's size and complexity. For a typical small to medium clinic (1-10 physicians), implementation usually takes 2-4 weeks. For larger facilities or hospitals, implementation can take 2-3 months. This includes system configuration, data migration, integration setup, staff training, and go-live support. We follow a structured implementation methodology to ensure a smooth transition with minimal disruption to your operations.
Yes, we provide comprehensive data migration services. Our team will work with you to extract data from your existing system, clean and transform it as needed, and import it into YouCAF. We support migration from most major healthcare systems and can handle patient demographics, medical histories, appointment data, and financial records. We ensure data integrity throughout the process and provide validation reports before go-live.
We offer comprehensive training programs tailored to different user roles:
1. Administrator training for system configuration and user management
2. Clinical staff training for physicians, nurses, and medical assistants
3. Front desk training for reception and scheduling staff
4. Billing training for revenue cycle and insurance claims
5. Department-specific training for lab, radiology, pharmacy, etc.
Training is delivered through a combination of on-site sessions, video tutorials, and interactive online modules. We also provide training materials in both Arabic and English.
We design our implementation process to minimize disruption to your operations. Most configuration and setup work is done in a parallel environment. For the actual cutover, we typically schedule this during low-activity periods (weekends or after hours). Many clients choose a phased approach, going live with one department at a time. For data migration, we can often run your old and new systems in parallel during a transition period to ensure continuity of care.
After go-live, we provide intensive support during the initial stabilization period (typically 2-4 weeks). This includes on-site support staff, priority response times, and daily check-ins. We also conduct post-implementation reviews to identify any optimization opportunities. Following stabilization, you transition to our standard support program with ongoing maintenance, updates, and 24/7 technical support.
Features & Capabilities
YouCAF includes comprehensive clinical modules:
1. Electronic Medical Records with customizable templates
2. Outpatient Management for appointments and consultations
3. Inpatient Management for admissions, bed management, and nursing
4. Emergency Department module
5. Laboratory Information System (LIS) with analyzer integration
6. Radiology Information System (RIS) with PACS integration
7. Pharmacy Management with Wasfaty and Raqeeb integration
8. Operating Room scheduling and documentation
9. Clinical Decision Support with drug interaction checking
10. Chronic Disease Management programs
Yes, YouCAF is designed for multi-location healthcare organizations. You can manage multiple clinics, branches, or facilities from a single platform with centralized patient records accessible across all locations. Each location can have its own configuration for workflows, pricing, and staff, while sharing common patient data and reporting. This enables seamless patient transfers and consolidated analytics across your organization.
Absolutely. YouCAF is highly configurable to meet specialty-specific requirements. We offer specialty-specific templates, forms, and workflows for various medical specialties including cardiology, orthopedics, ophthalmology, dermatology, OB/GYN, pediatrics, dentistry, and more. Our implementation team works with you to configure the system to match your clinical workflows and documentation requirements.
Yes, YouCAF includes a complete revenue cycle management suite:
1. Charge capture integrated with clinical documentation
2. Insurance eligibility verification
3. Automated claims submission through Nphies
4. Denial management and resubmission workflows
5. Patient billing and payment processing
6. Accounts receivable management
7. Financial reporting and analytics
Our system helps maximize revenue capture while minimizing claim rejections and payment delays.
Yes, YouCAF includes integrated telemedicine capabilities. Physicians can conduct video consultations with patients directly through the platform, with the ability to document the encounter, prescribe medications, and order tests just like an in-person visit. The telemedicine module supports scheduled appointments, virtual waiting rooms, and secure communication with patients.
Yes, YouCAF includes a Patient Portal where patients can securely access their health information. Through the portal, patients can:
• View their medical records, lab results, and prescriptions
• Request appointments and prescription refills
• Communicate with their healthcare providers
• Complete pre-visit questionnaires
• View and pay bills online
• Access educational materials
The portal is available in both Arabic and English.
Integration & Compatibility
YouCAF provides native, real-time integration with the Nphies platform:
1. Eligibility verification to check patient insurance coverage before services
2. Pre-authorization requests for procedures requiring approval
3. Claim submission with automatic validation and error checking
4. Claim status tracking and payment reconciliation
5. Denial management with resubmission workflows
Claims are automatically generated from clinical documentation, reducing manual data entry and errors.
Yes, YouCAF's Laboratory Information System supports integration with most major laboratory analyzers and instruments through industry-standard protocols (HL7, ASTM). This enables bi-directional communication for automatic order downloads to instruments and result uploads to patient records. We support analyzers from all major manufacturers and can configure custom integrations for specialized equipment.
Yes, YouCAF integrates with PACS (Picture Archiving and Communication Systems) using DICOM standards:
1. Order transmission from YouCAF to imaging modalities
2. Worklist management for technologists
3. Result and report viewing directly in YouCAF
4. DICOM image viewing with our integrated viewer
5. Links to launch your existing PACS viewer for detailed analysis
We support integration with all major PACS vendors.
YouCAF integrates with all major Saudi national health platforms:
1. Nphies - for insurance claim processing and eligibility verification
2. SEHA Platform - for MOH services including sick leave management, health facility licensing, vaccination records, premarital screening, and ICD-10 medical coding
3. SFDA - for medication and medical device reporting
4. Raqeeb - for narcotic and controlled substances tracking, dispensing, and regulatory compliance
5. Wasfaty - for electronic prescription dispensing
6. SCFHS - for healthcare practitioner credential verification
7. Absher - for patient identity verification
These integrations ensure regulatory compliance and enable seamless data exchange.
Yes, YouCAF provides robust integration capabilities through industry-standard APIs (REST, HL7 FHIR, HL7 v2). We can integrate with your existing hospital systems, accounting software, HR systems, or other third-party applications. Our integration team will assess your requirements and develop custom integrations as needed. We also offer a developer API for organizations that want to build their own integrations.
Security & Compliance
YouCAF employs multiple layers of security to protect patient data:
1. AES-256 encryption for data at rest and TLS 1.3 for data in transit
2. Role-based access control with granular permissions
3. Multi-factor authentication support
4. Comprehensive audit logging of all system access and actions
5. Automatic session timeouts and IP-based access restrictions
6. Regular security assessments and penetration testing
7. Data backup with encrypted off-site storage
Our security practices meet international healthcare standards including HIPAA and ISO 27001.
All patient data is stored in secure data centers located within Saudi Arabia, ensuring compliance with local data sovereignty requirements. We use enterprise-grade cloud infrastructure with redundant storage, automatic failover, and 99.9% uptime SLA. Your data never leaves the Kingdom, and we maintain strict controls over who can access the underlying infrastructure.
We implement a comprehensive backup and disaster recovery strategy:
1. Automated daily backups with point-in-time recovery capability
2. Backups stored in geographically separate locations within Saudi Arabia
3. Regular backup testing and restoration drills
4. Recovery Time Objective (RTO) of 4 hours and Recovery Point Objective (RPO) of 1 hour
5. Documented disaster recovery procedures with annual testing
In the event of a disaster, your data is protected and can be restored quickly.
Yes, YouCAF is designed to meet all Saudi healthcare regulatory requirements:
1. Ministry of Health EHR requirements and guidelines
2. CBAHI accreditation standards for healthcare facilities
3. SFDA requirements for medication management and reporting
4. SAMA regulations for payment processing
5. Personal Data Protection Law (PDPL) compliance for data privacy
We continuously monitor regulatory changes and update the system to maintain compliance.
Your data belongs to you. If you decide to discontinue using YouCAF, we provide a complete data export in standard formats (CSV, XML, or FHIR). Please note that cloud infrastructure data egress charges may apply depending on the volume of data being exported. We will work with you or your new vendor to ensure a smooth data migration. After confirming successful data transfer, we will securely delete all your data from our systems in accordance with our data retention policies and provide written confirmation of deletion.
Pricing & Licensing
YouCAF uses a flexible subscription-based pricing model. Pricing is typically based on the number of users or providers, the modules selected, and any custom integration requirements. We offer different packages for small clinics, medium practices, and large hospitals. All packages include software updates, security patches, and standard support. Contact our sales team for a customized quote based on your specific needs.
We believe in transparent pricing with no hidden costs. Your subscription includes: software access, regular updates and enhancements, standard support, and data backup.
Additional services that may have separate fees include:
• Custom development
• Premium support packages
• On-site training beyond the standard package
• Custom integrations
• Data migration from complex legacy systems
All costs are clearly outlined in your contract before signing.
Yes, we offer personalized demonstrations and pilot programs. You can schedule a comprehensive demo to see YouCAF in action with your specific use cases. For larger organizations, we offer pilot programs where you can test the system with a limited user group before full deployment. This allows you to validate that YouCAF meets your needs before making a long-term commitment.
We offer flexible contract terms to suit different needs. Standard contracts are for 1-3 years with annual billing. Longer commitments typically qualify for volume discounts. We also offer month-to-month options for smaller practices at a slightly higher rate. All contracts include clear terms for renewal, termination, and data export rights.
Support & Training
We offer multiple support channels:
1. 24/7 emergency support hotline for critical issues
2. Business hours helpdesk via phone, email, and chat
3. Online knowledge base with articles and video tutorials
4. In-app help and tooltips
5. Scheduled training sessions for new features
6. On-site/in-house support for large institutions and hospitals
Our support team is based in Saudi Arabia and provides service in both Arabic and English. Premium support packages with dedicated account managers and faster response times are also available. For large healthcare institutions, we can provide dedicated on-site support personnel.
Our standard support response times are:
• Critical issues (system down, unable to treat patients) - 1 hour response, 4 hour resolution target
• High priority (major feature not working) - 4 hour response, 24 hour resolution target
• Medium priority (feature partially working, workaround available) - 8 hour response, 72 hour resolution target
• Low priority (questions, enhancement requests) - 24 hour response
Premium support packages offer faster response times.
YouCAF receives regular updates to ensure you always have the latest features and security patches. Major feature releases occur quarterly, with minor updates and bug fixes deployed monthly or as needed. Security patches are deployed immediately when required. As a cloud-based system, updates are automatic and require no action from your IT team. We provide release notes and, for major changes, advance notification and training materials.
Yes, we provide ongoing training and education resources:
1. Release notes and documentation for all updates
2. Video tutorials for new features
3. Webinars and online training sessions
4. Updated user guides and help articles
For major new features, we offer optional live training sessions. We also have a train-the-trainer program to help your internal champions stay current and support their colleagues.
Absolutely! We welcome feature requests and feedback from our customers. You can submit enhancement requests through our support portal, and our product team reviews all suggestions. Popular requests are prioritized for future releases. For organization-specific customizations, we offer custom development services. Our team can build custom reports, workflows, integrations, or features tailored to your unique requirements.
Still Have Questions?
Our team is here to help. Contact us for personalized answers or to schedule a demonstration of YouCAF.