Support & Training
Dedicated technical support and comprehensive training to ensure your success.
Your Success is Our Priority
YouCAF provides comprehensive support through multiple channels — phone, live chat, ticketing, and on-site visits. We also offer dedicated in-house support teams for large healthcare institutions, ensuring immediate assistance right at your facility.
Always Here to Help
Phone Support
Direct phone access to our technical support team during business hours.
Live Chat
Instant chat support for quick questions and real-time assistance.
Ticket System
Comprehensive ticketing system for tracking issues from report to resolution.
On-site & In-house Support
Scheduled visits for complex issues, plus dedicated in-house support teams for large healthcare institutions.
SLA Guarantee
Service level agreements with guaranteed response times based on issue priority.
Issue Reports
Detailed issue analysis and reports to prevent recurring problems.
Comprehensive Training Programs
Onboarding Training
Comprehensive initial training for new implementations covering all system modules.
Ongoing Training
Regular refresher courses and training on new features and updates.
Video Tutorials
Library of video tutorials and guides accessible anytime from within the system.
User Manuals
Detailed user manuals and documentation in Arabic and English.
Ready to Transform Your Healthcare?
See how YouCAF can revolutionize your healthcare facility.